FAQs
Q: How much does shipping cost?
A: FREE Shipping in CANADA & US-EH on all orders $100 or more. Flat rate of $7.99 on orders
below $100. Worldwide shipping is available at a flat rate of $19.99 CAD. Please be aware of
any importing fees your shipping location might have on Canadian imports. We are not
responsible for duty charges.
Q: What do I do if my discount code isn’t working?
A: Please contact customer service at info@OhCanadaShop.com
Q: Can I modify or cancel my order after placing it?
A: We aim to process orders quickly. If you need to modify or cancel your order, please contact
us within 1 hour of placing the order. We cannot guarantee changes after this period as we print
as orders are placed.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other digital payment methods as detailed on
our checkout page.
Q: Where do products ship from?
A: Ontario, CANADA.
Q: Do packages have tracking available?
A: Yes, we will email your package tracking information once it becomes available.
Q: What brand of products do you print on and where are they from?
A: We print a majority of our items with Gildan products which is a Canadian brand
headquartered in Montreal, Quebec.
Q: Do you offer exchanges or returns?
A: No, all items are final sale.
Q: What do I do if my order is delivered damaged?
A: Please send us photos of your damaged products within 7 days of delivery to
info@OhCanadaShop.com
Q: What do I do if you sent me the wrong order?
A: Please send us a photo of the products we sent to info@OhCanadaShop.com
Q: How do I know what size to order?
A: Please refer to our Size Guide for detailed measurements and sizing recommendations. If
you have any further questions, our customer service is happy to assist!
Q: Can I find out more about a product?
A: Yes, each product page includes a detailed description, size guide, material composition, and
care instructions. If you need more information, please contact us.
Q: How can I contact customer service?
A: Our customer service team is available via email or live chat on www.OhCanadaShop.com
Q: What are your on demand customer service hours?
A: 9 am to 5 pm EST, Monday to Sunday.
Q: I have more questions!
A: Email us at info@OhCanadaShop.com and we will be happy to help!